Austin Energy gradually reforms Customer Assistance Program

Original at Austin Monitor

For nearly two years, Paul Robbins, a longtime environmental and consumer activist, has been hounding Austin Energy about its operation of the Customer Assistance Program, which is intended to give energy discounts to low-income households.

Robbins, who earns groans as well as grudging respect from AE, contends that the utility is spending hundreds of thousands, if not millions, of dollars subsidizing customers who are far from poor.